Shipping policy

Shipping Policy – GlowMud

📅 Effective Date: 20/5/26

At GlowMud, we are committed to delivering your skincare products safely and efficiently. Please read our shipping policy carefully before placing an order. ✨

📦 Order Processing

🔹 Orders are usually processed within 1–3 business days after confirmation.
🔹 Orders placed on Sundays or public holidays may be processed on the next working day.
🔹 Customers will receive order confirmation and tracking details via email or SMS once the order is shipped.

🚛 Shipping Time

📍 Estimated delivery timelines:

🏙️ Metro Cities: 3–5 business days
🏡 Other Cities & Towns: 5–8 business days
🌍 Remote Locations: 7–10 business days

⚠️ Delivery times may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.

💳 Shipping Charges

🔹 Shipping charges, if applicable, will be displayed during checkout.
🔹 GlowMud may offer free shipping on selected products, offers, or minimum order values.

💵 Cash on Delivery (COD)

🚚 Cash on Delivery may be available on selected pin codes and orders.

GlowMud reserves the right to disable COD for:

❌ High-risk orders
❌ Remote locations
❌ Repeated failed delivery attempts

📍 Order Tracking

📲 Once your order is dispatched, tracking details will be shared through:

📧 Email
📩 SMS
💬 WhatsApp (if applicable)

🔎 Customers can track their shipment using the provided tracking link.

⏳ Delayed or Failed Deliveries

⚠️ GlowMud is not responsible for delays caused by:

🚛 Courier partner issues
📍 Incorrect customer address
🚪 Customer unavailability
🌧️ Natural disasters or unexpected events

💰 If delivery fails due to an incorrect address or repeated unavailability, re-shipping charges may apply.